Terms of Service

1. Definitions


Article: Rings, cuff links, bracelets, and other jewelry that is offered for sale in the Web Store
Contract of Sale: an agreement concluded between User and Hanover Jewelers regarding an online sale of the Article
Terms and Conditions: these terms and conditions
Privacy Policy: the policy regarding privacy as determined by Hanover Jewelers and mentioned on the Website
Hanover Jewelers: jewelry retailer operated by Equus Assets, Inc., a registered US corporation
Courier: USPS, FedEx, UPS, or similar shipping companies with courier services
Shipped: the order is packed and transferred to Courier
Delivered: Courier delivers the order to the shipping address
User: a consumer who uses Hanover Jewelers's Web Store
Web Store: the online clothing store provided on the HanoverJewelers.com website
Website: HanoverJewelers.com
2. Hanover Jewelers company information

2.1 Hanover Jewelers can be reached at e-mail address support@HanoverJewelers.com or at the following mailing address:

Equus Assets, Inc.
1 League
Irvine, CA 92602
United States

2.2 Equus Assets, Inc. is registered as a corporation with the State of California, USA.

3. Applicability

3.1 These Terms and Conditions govern the use of the Website by User.

3.2 By placing an order in the Web Store, User accepts the applicability of the Terms and Conditions.

4. Ordering process

4.1 An order can be placed by selecting an Article on the Website, choosing its size and width followed by clicking the “Add to Cart button. In order to pay, User must click the “Basket” button followed by the “Checkout” button. A summary of the order, including the price and costs related to the shipment of the order, will appear in the shopping basket. If User agrees, User can continue the payment process by clicking the “Continue Ordering” button. Before placing an order, User must log into his account. If User does not have an account yet, an account must first be generated before the ordering process can be continued. After logged into the account, User must select a payment method followed by selecting the “Pay” button. By clicking the “Pay” button User accepts the Terms and Conditions. As soon as the payment has been accepted, User will receive a confirmation of the order both on the screen of the Website as well as by e-mail to the e-mail address as provided by User.

4.2 Offers made by Hanover Jewelers on the Web Store regarding the sale of an Article have to be considered as an invitation of Hanover Jewelers towards User to make an offer.

4.3 A Contract of Sale is concluded after Hanover Jewelers has sent an order confirmation by e-mail to the e-mail address designated by User and Hanover Jewelers has received the payment. The e-mail confirmation contains all relevant information regarding the Contract of Sale. Each Contract of Sale will be concluded subject to the condition precedent of sufficient availability of the concerning Article.

4.4 Hanover Jewelers reserves the right to refuse any order for whatever reason. Hanover Jewelers also reserves the right to cancel any purchase (an order already accepted by Hanover Jewelers) in, amongst others, the following situations, without being liable for any possible damage and/or costs:

the Article is not available / in stock (any payments will be refunded);
the billing information as provided by User is not correct or not verifiable;
the order is marked by the Hanover Jewelers security systems as an “unusual order” or an “order susceptible to fraud”;
the bank transfer payment is not received within twelve (12) calendar days after acceptance of User’s order;
Hanover Jewelers has every reason to believe that the order was placed by someone under the age of sixteen (16);
Hanover Jewelers has well-founded reason(s) to believe that the order was placed by a reseller;
the Article was priced incorrect; or
Hanover Jewelers could not deliver to the delivery address provided.
5. Shipping and Delivery

5.1 Orders placed at Hanover Jewelers will be Shipped and Delivered to User after payment has been received. Hanover Jewelers aims to Ship within two (2) business days counted from the day that the order and payment both have been confirmed by Hanover Jewelers to User. If an engraving is purchased, please allow for one (1) additional business day to Ship.

5.2 Delivery from Hanover Jewelers to User will take place at the delivery address provided by User.

5.3 Delivery time is not guaranteed by Hanover Jewelers but by the Courier, if at all, and is subject to Courier's terms and conditions. Hanover Jewelers will not liable for Courier's Delivery time.

5.4 Free shipping will be Shipped via USPS 1-3 Day Priority Mail service which is not guaranteed by USPS and subject to USPS terms and conditions.

5.5 2-Day shipping will be Shipped via FedEx 2 Business Day service which is guaranteed by FedEx, does not include Saturday delivery, and is subject to FedEx terms and conditions.

5.6 1-Day shipping will be Shipped via FedEx 1 Business Day service which is guaranteed by FedEx, includes Saturday delivery, and is subject to FedEx terms and conditions.

6. Change of address and/or relocation

6.1 User must inform Hanover Jewelers in a timely manner of any change of address and/or relocation. Failure of User to report a change of address and/or relocation will be entirely for the account and risk of User. Up to the moment that Hanover Jewelers has received a change of address and/or notice of relocation, User is considered to reside at the address as indicated by User by placement of the order and User will remain liable for the Article ordered by User and delivered to User by Hanover Jewelers at all times.

7. Price and payment

7.1 All prices mentioned on the Website are net prices in the currency as indicated on the Website.

7.2 All prices mentioned on the Website are exclusive of any shipment costs. During the placement of an order User will be notified on the applicable shipment costs and User approves these shipments costs by confirming the order.

7.3 User will pay the order by prior payment using one of the payment method supported and indicated by the Web Store.

7.4 The prices mentioned on the Website and/or in advertisements may be changed by Hanover Jewelers without any prior announcement. The prices mentioned in the order confirmation to the e-mail address provided by User as stated in Article 4.3 is binding. If the prices mentioned in the order confirmation are higher than the prices on the Website, User has the right to dissolve the Contract of Sale during a period of seven (7) working days.

7.5 Although the Website has been composed with care it is possible that the pricing information is incorrect. Hanover Jewelers is not bound by an offer and Hanover Jewelers reserves the right to cancel the order in the event of incorrect pricing.

8. Dissolution/return

8.1 During a period of thirty (30) calendar days after the date of purchase of the Article the User may dissolve the Contract of Sale by handing in the Article undamaged, complete and if possible in the original packaging, including the invoice/packing slip, by contacting customer support at support@timelesstungste.com for a return address and packing slip.

8.2 The Article must be returned in the condition in which it was delivered to User including the original labels and return label attached to the Article.

8.3 User must return the original invoice/packing slip which was enclosed to the shipment. The reason for return of the Article must be mentioned by User on the backside of the invoice/packaging slip.

8.4 The Article must be delivered to User no later than 30 days after the order was placed. If Hanover Jewelers fails to deliver the Article (on time), User has the right to immediately dissolve the purchase. The foregoing will not be applicable if parties agree on a different delivery schedule.

9. Deviations

9.1 Hanover Jewelers can not guarantee that the color, size, width, and/or text of the Article as shown on the Website are exactly similar to the Article as delivered to User by Hanover Jewelers.

10. Privacy

10.1 The personal details as provided by User for placing of an order will be processed in accordance with the Privacy Policy.

11. Intellectual property

11.1 Hanover Jewelers owns all intellectual property rights related to the Article.

12. Liability

12.1 As far as permitted by law, Hanover Jewelers excludes all liability for any damages incurred by User if the Article ordered by User is not available and/or delivered (on time).

12.2 Without prejudice to the provisions of Article 13.1, and as far as permitted by law, Hanover Jewelers's liability will be limited to maximum amount of the purchase price of the concerning Article.

13. Force majeure

13.1 In the event of force majeure Hanover Jewelers has the right to suspend all her obligations under the Contract of Sale. An event of force majeure includes strikes, breakdowns, sickness or import/export bans at Hanover Jewelers or at third parties engaged by Hanover Jewelers.

13.2 In the event it is clear that the period of force majeure will last longer than two months, either of the parties has the right to dissolve the Contract of Sale without having the obligation to pay any damages.

14. Questions and complaints

14. 1 For questions/information User can contact the service department at the e-mail address support@HanoverJewelers.com.

14.2 In the event User is not satisfied with the Article or with any other products and/or services of Hanover Jewelers, User has the possibility to file a complaint at the service department at e-mail address support@HanoverJewelers.com. This must be done within fourteen (14) calendar days following the day User discovered or should reasonably has discovered the reason to file the complaint.

15. Governing law and competent court

15.1 The Terms and Conditions and the Contract of Sale are governed by California law.

15.2 Any and all disputes arising from the Terms and Conditions and the Contract of Sale will be submitted to the competent court of California, USA.