International Orders: What to Expect
Shipping Rates and Delivery Speeds
Our preferred international couriers are DHL and FedEx, who deliver worldwide reliably and swiftly, with very competitive shipping rates that we pass on to our customers starting from $29.99 USD and usually in 3 to 5 business days,
If we are unable to use DHL or FedEx due unforeseen reasons (usually because the address is considered a remote delivery area) we will try to use USPS, which is slower and can take up to a month or even more depending on the delivery address.
If your delivery address is in a remote area, consider providing a different address for faster delivery.
If we are unable to use even USPS to ship an order at a reasonable cost approximate to the shipping rate charged on the order, we may request additional payment from the customer to cover the remaining shipping cost. We reserve the right to cancel and refund the order altogether if an agreement cannot be reached.
Below are the estimated shipping rates to various countries around the world. Please note that these rates are estimates only, subject to the delivery address provided, subject to change at any time, and are not guaranteed.
Rates for countries we ship to regularly:
- 🇨🇦 Canada: $29.99 USD (40 CAD), usually 1-3 business days
- 🇬🇧 United Kingdom: $34.99 USD (28 GBP), usually 3-5 business days
- 🇪🇺 Most of Europe: $34.99-$44.99 USD (31-40 EUR), usually 3-5 business days
- 🇦🇺 Australia: $34.99 USD (50 AUD), usually 3-5 business days
- 🌐 All Other Countries: From $39.99+ USD
All prices listed are subject to current exchange rates and are provided for reference only to give a rough idea of the cost. Last updated: July 12, 2020.
Rates for all countries:
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Expect to Pay Import Duties
Import duties are to be expected and every country has its own list of charges. Sometimes packages will randomly be inspected by customs and oftentimes a customs tax will be charged. We try to use DHL or FedEx for most of our international shipments. DHL or FedEx deliver with high reliability because they pay duties on your behalf in order for your country's customs to release it. DHL or FedEx then passes the bill on to you, along with an advancement fee. Alternatively, a parcel carrier may notify you that you have a package waiting for you and will only release it once you have paid the duty on it. Shipments mailed with USPS tend to work this way, which is why we try to use DHL or FedEx where possible.
Please note that these duty charges and other related fees are still your responsibility, even though you paid for shipping, as these are not covered by shipping charges. Customs tax is not something we can control, just like we have to charge our customers sales tax for sales in the state of California in the US, except your country is collecting a customs tax from you.
Shipping Responsibility for International Returns/Exchanges
Shipping is a one-time cost for a service rendered and therefore cannot be refunded.
For returns, return shipping will be the customer's responsibility. Please note that we cannot refund your shipping fee as this is a one-time fixed cost for us.
For exchanges, shipping both ways will be the customer's responsibility. If you received a discounted shipping rate due to a promotion, please note you will be responsible for the shipping charges for us to ship back to you at our full cost. This means we are unable to offer the same discounted shipping rate on exchange shipping. International shipping will need to be purchased a la carte in advance before an exchange can be authorized. The reason for this policy is because we do not store your payment information and are unable to make charges to your credit card from our side on your behalf. You will therefore need to re-enter your payment information when you purchase the international return shipping from us. Our customer support will offer you more information and guidance when you initiate your exchange.
For warranty replacement, shipping both ways will be the customer's responsibility, just like exchanges.
Customs Forms for Return Shipments
International shipments back to the US will require customs forms. Please be sure to fill out your customs forms properly to avoid any unnecessary duty fees. Since this is a return and not a purchase there should not be a duty. If a duty is charged, it is our policy to refuse the package so please make sure your paper work is correct. For these reasons, we recommend you use dedicated international parcel carriers like DHL, FedEx, UPS, or TNT who offer reliable deliverability and can give you further assistance you with filling out the correct forms.
We are unable to provide assistance with customs forms.
Ring Size Conversion
If you already know your ring size in your country's sizing system, please see our international ring size chart to assist you with determining your US ring size.